At Talao Studios, every piece is made with intention.
How Does Pre-Order Work?
When you place a pre-order, you’re purchasing an item that hasn’t been created yet. Each piece is made-to-order, allowing us to reduce waste and encourage thoughtful, sustainable consumption.
How Long Does Production Take?
Production timelines vary by product and are indicated on each product page. On average, crafting takes between 5-8 weeks. Once completed, you’ll receive a shipping confirmation email with your tracking information.
Who Makes Your Pieces?
Our items are brought to life by a dedicated team of small-scale artisans. Each artisan specializes in a unique craft—whether leatherwork, pattern drafting, or production sewing. Every product is handmade with care and built to last.
Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How do I place an order? A: Browse our collection, add items to your cart, and follow the prompts at checkout to complete your order.
Q: Can I change or cancel my order after placing it? A: To cancel, please contact us right away at support@talao-studios.com.
Q: How long will it take to receive my order? A: Please allow 5-8 weeks for production, plus shipping time. Each item is made-to-order and timelines may vary.
Q: Do you ship internationally? A: Yes, we ship worldwide. Rates and delivery times vary depending on your location. Contact us at support@talao-studios.com for specific inquiries.
Payments
Q: What payment methods do you accept? A: We accept Visa, MasterCard, PayPal, Maya, GCash, Ease, BPI, UBP, QR PH, BDO, Metrobank, Landbank via Manual Bank Transfer, and more.
Q: Is my payment information secure? A: Absolutely. We use industry-standard SSL encryption to protect your information and do not store payment data.
Returns & Exchanges
Q: What is your return policy? A: We do not offer returns as we are a made-to-order brand. If something is wrong with your order, please contact us and we’ll do our best to assist you.
Q: Do you offer exchanges? A: No. All sales are final due to the custom nature of our production.
Account & Support
Q: Do I need an account to place an order? A: No, but creating one allows you to track your order history and makes future purchases faster.
Q: How can I contact customer service? A: Email us anytime at support@talao-studios.com or reach out through live chat, available Monday–Friday, 9am–5pm (Philippine Standard Time).
