At Talao Studios, every piece is made with intention.
What is small batch? Small batch means we produce each design in limited quantities rather than at mass scale. We only hold a limited stock per style, which helps us reduce overproduction, minimize waste, and encourage more thoughtful, sustainable consumption.
Who Makes Your Pieces?
Our items are brought to life by a dedicated team of small-scale artisans. Each artisan specializes in a unique craft—whether leatherwork, pattern drafting, or production sewing. Every product is handmade with care and built to last.
Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How do I place an order? A: Browse our collection, add items to your cart, and follow the prompts at checkout to complete your order.
Q: Can I change or cancel my order after placing it? A: To cancel, please contact us right away at support@talao-studios.com.
Q: How long will it take to receive my order? A: Please allow 5-8 weeks for production, plus shipping time. Each item is made-to-order and timelines may vary.
Q: Do you ship internationally? A: Yes, we ship worldwide. Rates and delivery times vary depending on your location. Contact us at support@talao-studios.com for specific inquiries.
Payments
Q: What payment methods do you accept? A: We accept Visa, MasterCard, PayPal, Maya, GCash, Ease, BPI, UBP, QR PH, BDO, Metrobank, Landbank via Manual Bank Transfer, and more.
Q: Is my payment information secure? A: Absolutely. We use industry-standard SSL encryption to protect your information and do not store payment data.
Returns & Exchanges
Q: What is your return policy? A: We do not offer returns as we are a made-to-order brand. If something is wrong with your order, please contact us and we’ll do our best to assist you.
Q: Do you offer exchanges? A: No. All sales are final due to the custom nature of our production.
Account & Support
Q: Do I need an account to place an order? A: No, but creating one allows you to track your order history and makes future purchases faster.
Q: How can I contact customer service? A: Email us anytime at support@talao-studios.com or reach out through live chat, available Monday–Friday, 9am–5pm (Philippine Standard Time).
