Shipping policy

SHIPPING & DELIVERY

METRO MANILA — SAME-DAY DELIVERY
Orders within Metro Manila are fulfilled via Lalamove or Grab Express 
for same-day delivery. Once your order is confirmed and dispatched, 
you will receive a tracking link directly from the courier. Delivery 
windows are subject to rider availability and traffic conditions. 
Talaø is not liable for delays caused by third-party courier 
operations, but we will do our best to coordinate on your behalf 
should any issue arise.

NATIONWIDE DELIVERY (OUTSIDE METRO MANILA)
Orders shipping to provinces and regions outside Metro Manila are 
fulfilled via LBC. Estimated delivery times vary by destination and 
are provided as a guide only — Talaø is not responsible for delays 
caused by LBC's handling, weather, or logistics conditions beyond 
our control. A tracking number will be provided once your order 
has been dropped off.

INTERNATIONAL SHIPPING & CUSTOMS

Talaø ships internationally via DHL. All international orders may 
be subject to import duties, taxes, and customs clearance fees upon 
arrival in the destination country. These charges are assessed by 
your local customs authority and are entirely the responsibility of 
the customer — they are not included in the item price or shipping 
cost at checkout.

By placing an international order, you acknowledge and agree to 
the following:

Customs duties and import taxes are your responsibility.
Talaø has no control over these charges and cannot predict their 
amount. We encourage you to contact your local customs office prior 
to ordering if you have questions about applicable fees in your 
country.

Abandoned packages will not be refunded.
If your package is returned to us because you declined to pay 
applicable customs or import fees, refused delivery, or failed to 
collect your parcel within DHL's holding period, we are unable to 
issue a refund. This applies to both the item price and any shipping 
costs paid at checkout. As a third-party carrier, DHL operates 
independently of Talaø; once a shipment is in their care, its 
customs and delivery outcome is beyond our control. Any return 
shipping fees assessed by DHL will be deducted before any store 
credit is considered, at our sole discretion.

Customs delays.
Talaø is not responsible for delays caused by customs processing. 
Estimated delivery timeframes do not account for customs clearance, 
which varies by country and is outside our control.

Declaration of value.
Talaø is legally required to declare the accurate value and contents 
of all international shipments. We do not falsify customs 
declarations or mark orders as gifts under any circumstances.